Governance and Commitment to Standards

Cancer Support Sanctuary LARCC is Governed by a Board of Directors who work voluntarily and without paid expenses.

Martin Bohan – Chairperson

Clare Bohan

Eamonn Brady

Katherine Tormey

Margaret Claffey

Patricia Carroll

Secretary to the Board – Bernie McHugh

 

 

Type of Org:  Company Limited by Guarantee

Registered Company No.:  358255

RCN / Registered Charity Number: 20050207

CHY No.:  14959

 

Cancer Support Sanctuary is registered with the Governance Code as Type B Organisation on the Adoption Journey to Full Compliance with the Code.  Please read more about the Governance Code here .……..

 

Cancer Support Sanctuary is an affiliated to the Irish Cancer Society.  Please read more about affiliation here .….

ICS Affiliate logo 2014-2017

 

 

Commitment to Compliance with the Guidelines for Charitable Organisations on Fundraising from the Public

Cancer Support Sanctuary LARCC is committed to complying with the Guidelines for Charitable Organisations on Fundraising from the Public

The basis for these Guidelines is the 2008 Statement of Guiding Principles on Charitable Fundraising. These Guidelines were issued by the Charities Regulator pursuant to section 14(1) (i) of the Charities Act 2009, to encourage and facilitate the better administration and management of charitable organisations (charities).

To read the Guidelines for Charitable Organisations on Fundraising from the Public you can click here.

 

Donor Charter

As a charity seeking donations from the public Cancer Support Sanctuary LARCC aim to comply with the Guidelines for Charitable Organisations on Fundraising from the Public
Our pledge is to treat all our donors with respect, honesty and openness.
We commit to being accountable and transparent so that donors and prospective donors can have full confidence in LARCC.

We promise we will effectively apply your donations to us for their intended purposes. We commit that you, our donors and prospective donors will:

  • Be informed of the organisation’s mission, and of the way the organisation intends to use donated resources.
  • Be informed of the identity of those serving on the organisation’s Board of Directors, and that the board will exercise prudent judgement in its stewardship responsibilities.
  • Have access to the organisation’s most recent financial statements.
  • Be assured your donations will be used for the purposes for which they were given. Receive appropriate acknowledgement and recognition.
  • Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
  • Expect that all relationships with individuals representing the charity will be dealt with professionally.
  • Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.
  • Have easily available the agreed procedures for making and responding to complaints.
    Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties in line with Data Protection guidelines and legislation.
  • Receive prompt, truthful and forthright answers to questions you might have of the organisation.

What to do if you have feedback??
If you do have a comment about any aspect of our work, you can contact Cancer Support Sanctuary LARCC in writing or by telephone. In the first instance, your comment will be dealt with by our Manager. Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.

Write to:
The Manager
Cancer Support Sanctuary LARCC
Coole Road
Multyfarnham
Co. Westmeath

Tel: +353 (0)44 9371971
Email: bernie@cancersupport.ie

 

Public Compliance Statement

As a charity seeking donations from the public Cancer Support Sanctuary LARCC aims to comply with the Guidelines for Charitable Organisations on Fundraising from the Public

• Cancer Support Sanctuary LARCC is committed to complying with the Guidelines for Charitable Organisations on Fundraising from the Public and has formally discussed and adopted the Guidelines at a meeting of the Board of Directors.

• LARCC confirms its commitment to the principles set out in the Guidelines for Charitable Organisations on Fundraising from the Public by a statement to that effect in its annual accounts.

• LARCC has a Donor Charter which is consistent with the Guidelines for Charitable Organisations on Fundraising from the Public.

• LARCC regularly monitors compliance with the Guidelines for Charitable Organisations on Fundraising from the Public and compliance reports are received regularly by the Board of Directors.

• LARCC considers the Guidelines for Charitable Organisations on Fundraising from the Public when planning all fundraising activity.

• LARCC has a policy offering guidelines on working with third party fundraisers.

• LARCC provides honest, open, accountable and transparent disclosure when fundraising from the public.

• LARCC has appointed the General Manager to be responsible for compliance with the Guidelines for Charitable Organisations on Fundraising from the Public.

• LARCC ensures that fundraising staff are provided with information and training on the Guidelines for Charitable Organisations on Fundraising from the Public and its implementation.

• LARCC has a feedback and complaints procedure consistent with the Guidelines for Charitable Organisations on Fundraising from the Public. Feedback is recorded for review by relevant staff including the Manager / CEO and Board. Feedback is responded to promptly and appropriately.

• LARCC prepares financial reports consistent with the requirements of the Charities Act 2009 and the Charities Regulator which include a statement concerning the extent to which control of the organisation is independent of its funding sources.

• LARCC ensures that all donations are tracked and recorded and complies with data protection requirements.

• LARCC is accessible to the public through a number of readily available contact options.

 

Handling Feedback and Complaints

Cancer Support Sancutary LARCC is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.

LARCC welcomes both positive and negative feedback. Therefore we aim to ensure that:
• it is as easy as possible to make a complaint;
• we treat as a complaint any clear expression of dissatisfaction with our operations
which calls for a response;
• we treat it seriously whether it is made by telephone, letter, fax, email or in person;
• we deal with it quickly and politely;
• we respond accordingly – for example, with an explanation, or an apology where we have
got things wrong, and information on any action taken etc;
• we learn from complaints, use them to improve, and monitor them at our Board.

 

What to do if you have feedback?
If you do have a complaint about any aspect of our work, you can contact Cancer Support Sancutary LARCC in writing or by telephone.
In the first instance, your complaint will be dealt with by our Manager. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Write to:
The Manager
Cancer Support Sanctuary LARCC
Coole Road
Multyfarnham
Co. Westmeath

Tel: +353 (0)44 9371971
Email: bernie@cancersupport.ie

What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.

What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to the LARCC’s Chairman. The Chairman will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members

LARCC’s full policy on complaints can be read here – Complaints-Policy pdf

Disclosure

Cancer Support Sanctuary LARCC is open about whether those seeking donations on it’s behalf are volunteers or employees or third party agents of the organisation.

Anyone fundraising on behalf of ARC must ensure that prospective donors are aware of their status, i.e. volunteers, employees or third party agents.

A letter of authorisation is given to volunteers fundraising on our behalf and staff will provide their details if requested.